Last updated: 31 January 2020
Who am I
My website address is: https://www.thecontactpatch.com. At The Contact Patch , I am committed to protecting your privacy as a customer and an online visitor to my website. I use the information I collect about you to maximise the services that I provide to you. I respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Further, my website’s server is located in Australia, hence is subject to Australian data privacy laws.
INFORMATION I COLLECT FROM YOU
In the course of your visits to my website or use of my products and services, I may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, survey responses (together ‘Personal Data’). Our services are not directed to persons under 18 and I do not knowingly collect Personal Data from anyone under 18. If I become aware that a child under 18 has provided us with Personal Data, I will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
HOW I USE YOUR INFORMATION
Personally Identifiable Information: I use the information I collect to deliver my services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of my marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: I also use the information I collect in aggregated and anonymised forms to improve my services, including: administering my website, producing reports and analytics, advertising my products and services, identifying user demands and assisting in meeting customer needs generally. Any information you choose to make publicly available, such as blog comments and testimonials on my website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in my possession or control. All information I receive from you is stored and protected on my secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on my servers. To enable us to deliver my services, I may transfer information that I collect about you, including Personal Data, across borders for storage and processing in countries other than Australia.
If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with my legal obligations, resolve disputes and enforce my agreements. In the event there is a breach of my security and your Personal Data is compromised, I will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
When you log in, I will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
WHAT OTHER COOKIES DO I SET?
These cookies are set by the online store: The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. •woocommerce_cart_hash
, woocommerce_items_in_cart, wp_woocommerce_session_
WHO I SHARE YOUR DATA WITH
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, I may use your Personal Data to protect the rights, property or safety of , my customers or third parties.
If there is a change of control in one of my businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. I would only disclose your Personal Data in good faith and where required by any of the above circumstances.
HOW LONG I RETAIN YOUR DATA
For users that register on my website (if any), I also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you place an order through my store, I retain your contact information, as is needed for shipping and billing purposes, as follows:
- Inactive accounts: 6 months
- Pending orders: 7 days
- Failed orders: 7 days
- Cancelled orders: 1 day
- Completed orders: 12 months
- Stripe Data (no card information): 7 days
LINKS TO OTHER WEBSITES
EMBEDDED CONTENT FROM OTHER WEBSITES
WHAT RIGHTS YOU HAVE TO YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data I hold about you, including any data you have provided to us. You can also request that I erase any personal data I hold about you. This does not include any data I are obliged to keep for administrative, legal, or security purposes.
The Contact Patch
PO Box 655 Haberfield
NSW 2045 Australia
The Contact Patch follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
How to manage your cookies:
You can also find details on how to restrict or delete cookies on a wide variety of browsers, as well as more general information about cookies, on the About Cookies website through the following link. www.aboutcookies.org